Your privacy is our top priority at c9399. Everything about how your personal data is collected, stored, and protected is laid out transparently here.
Welcome to c9399's Privacy Policy. This Privacy Policy ("Policy") describes how the c9399 platform collects, uses, and protects your personal data. By using the c9399 website, app, or any of our services, you agree to this Privacy Policy in full.
We believe privacy is a fundamental right for every member. From the very start, c9399 has followed a transparent and responsible approach to data management. Your data is never collected unnecessarily and is never sold to third parties.
Key Points: c9399 only collects information that is strictly necessary for delivering services, ensuring security, and meeting legal obligations.
This Privacy Policy is c9399's Terms & Conditions should be read together. Both documents together govern the relationship between you and c9399.
C9399 collects data in two main ways — information you provide directly, and data collected automatically through your use of the platform.
| Types of Data | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Age Verification & KYC Process |
| Contact Information | Mobile number, email address | Account Verification & Communication |
| Financial Information | Mobile banking number, transaction history | Deposit & Withdrawal Process |
| Device Information | IP address, browser type, operating system | Security & Fraud Prevention |
| Gaming Information | Betting history, win and loss records | Service Improvement & Responsible Gaming |
| Location Data | Country & Approximate Region | Ensuring Legal Compliance |
We never store your full bank account number, PIN, or password. Payment information is always processed in encrypted form.
C9399 uses collected data for specific, limited purposes. We never use your information unnecessarily. The main reasons for data use are:
C9399 never sells your data to advertisers or third parties. Your information is used solely for the purposes stated above.
C9399 stores your data on secure servers. Retention periods vary depending on the type and purpose of the information.
Storage Security: c9399 servers are secured with AES-256 encryption. Only authorized personnel can access our data centers, and all activity is logged.
C9399 uses cookies and similar technologies on its website and app. Cookies are small files stored on your device that help improve your experience.
| Cookie Types | Purpose | Validity |
|---|---|---|
| Essential Cookies | Login sessions, security token storage | Cleared at end of session |
| Functional Cookies | Remembering language preferences and game settings | 30 Days |
| Analytics Cookies | Understanding and improving site usage patterns | 90 Days |
| Security Cookies | Fraud & Bot Detection | 1 Year |
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
Every c9399 member has certain fundamental rights over their own data. We respect these rights and are committed to helping you exercise them.
You may request to know what information c9399 holds about you at any time.
If any of your information is incorrect, you may request a correction.
You may request the deletion of your data, subject to certain conditions being met.
You may request that the processing of your data be restricted in certain circumstances.
You may request a copy of your data in a structured, readable format.
You may object to the use of your data for marketing or profiling purposes.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.
C9399 uses industry-leading security technology to protect your data. Our security layers include:
Please note that no system on the internet is 100% secure. Keep your password safe and avoid logging in on unfamiliar devices.
C9399 is intended for users aged 18 and above. We do not knowingly collect or store data from minors.
If we receive any information relating to a minor for any reason, that data will be deleted immediately and the associated account will be closed. If you are aware that a minor is using c9399, please notify our support team.
C9399 reserves the right to update this Privacy Policy as needed. If significant changes are made, you will be notified by email or in-app notification.
Continued use of c9399 after any changes take effect will be considered acceptance of the updated policy. Please revisit this page periodically.
Current Version: This Privacy Policy was last updated in January 2026.
For any questions, complaints, or data-related requests regarding our Privacy Policy, please contact our support team. We provide 24/7 support in Bengali.
Email: [email protected] — For privacy-related matters, contact our Data Protection team directly.
We commit to responding to any privacy-related request within 30 business days.
We operate on multiple levels to safeguard the privacy of every member.
All data between your device and our servers is protected with AES-256 encryption. No one can intercept or read your information in transit.
Our automated system monitors suspicious activity 24/7. You will be alerted immediately if any unusual login attempts or transactions are detected.
Your account is secured with OTP verification at every login. Even if someone knows your password, they will not be able to access your account.
We are fully transparent about what data is collected and why. There is no hidden data collection or undisclosed sharing.
You may request deletion of specific data at any time. Where there are no legal obligations to retain it, we will action your request promptly.
Third-party security specialists regularly audit c9399's systems, and any vulnerabilities identified are addressed promptly.
Frequently Asked Questions by Members
Your data is completely secure at c9399. With a transparent privacy policy, robust security measures, and reliable service, we are always here for you. Open an account today and enjoy a safe gaming experience.